Month: November 2013

Working around shipping costs

Order Management

Customers don't like to pay for shipping, and several studies have even indicated that shipping expenses and the delay between ordering a product and receiving it are the two top reasons why some people would rather shop at a brick-and-mortar store.

Study: More consumers doing their holiday shopping earlier

Industry Insight

The end-of-the-year holiday season might be getting even longer if consumer shopping behavior is any indication. A new report from CFI Group, a customer satisfaction technology and analytics firm, has found that a significant number of shoppers – particularly the highly-coveted millennial group – are starting their holiday shopping earlier than they have in years past. […]