A big focus of SalesWarp 2.8.1, has been on improving SalesWarp’s ease-of-use, performance and support. Two features in our latest release encompass just that with Zendesk and SendGrid integration.
Zendesk, a Customer Support Platform, is a tool used by SalesWarp to respond to software issues, questions, and feedback submitted by users. We’ve now made it easier than ever to submit a ticket to the SalesWarp support team using a Zendesk plugin, accessible on every interface within SalesWarp – meaning feedback can be submitted when and where the issue occurs. The plugin includes a Zendesk wizard, designed to guide the user through capturing a screen shot and submitting detailed feedback. With this new feature, we’ve been able to engage users in a more meaningful and productive manner which has resulted in faster response and resolution time for our clients.
At the 2015 Shop.Org Digital Summit, we announced that with the latest release of SalesWarp 2.8.1, we now have a Bigcommerce store connector. Bigcommerce is a popular, cloud-based, eCommerce platform for fast-growing brands. These new features allow Bigcommerce users to update products, fulfill orders and process shipments from within SalesWarp.
We’ve been hard at work on SalesWarp’s 2.8.1 release, and there are so many new features, we can’t even fit them into one blog post! For now, here are all the delicious updates we’ve made to managing products in SalesWarp. Check out the full release notes of all the 2.8.1 features and improvements. Continue reading
Fall is in the air! Time for pumpkin-flavored everything and football madness. It’s the lull between Back-to-School and Holiday, aka the calm before the storm for retailers like you. It’s also time for Shop.org, the National Retail Federation’s digitally-focused arm, to put on their annual Summit and Expo. This year it takes place in Philadelphia starting today and ending Wednesday. For the next 3 days we’ll be in booth 1057 in the Expo hall. Continue reading
A meeting of the biggest players in online retail is happening in Chicago this week at the Internet Retailer Conference and Exhibition. With Internet Retailer anticipating attendance of nearly 10,000 people, IRCE Chicago represents a great opportunity to learn, network with others, discuss upcoming trends and promote your brand. Continue reading
It’s been a busy and exciting year for SalesWarp since last year’s IRCE show in Chicago. With only a week left before IRCE 2015 kicks off, SalesWarp 2.8 is on the verge of being launched! So what have we been working on all this time? Well, for one, we have put a focus on simplifying system set up and configuration for our clients. What does this mean? Less set-up costs and a shorter deployment times. By giving the end-user the tools to easily import, configure, and set up the integrations and data necessary, we have to do less customizations and integrations giving you more control over implementation and costs. These features include import and sync tools, store wizards, verification checks, templates, and drag-and-drop functionality that help the user customize the look and feel of the interface. This means less set-up costs and a quicker time to market. Continue reading
Retailers unanimously agree that system and channel-wide inventory visibility is key to their success and their ability to serve customers adequately. However, comparatively few retailers actually have the solutions in place that grant them this system-wide visibility, and even fewer are actively synchronizing inventory across all of their different channels. This impacts their ability to execute and can result in operational failures, missed sales and angry customers. Continue reading
It seems to me that when many retailers (usually small to medium) start looking for a back-end management system (what I’ll call it for now) to improve their operations, they seem to want to search for an ERP system. Why is that?
An ERP system is typically NOT designed to meet the needs of today’s modern retail and online businesses. Yet, that is what so many retailers search for when they’ve reached the stage of their business where small business solutions and manual processes just aren’t going to cut it anymore.
Whenever someone buys anything nowadays they always check out multiple websites and local retail stores.
Shoppers use every connected device they have to do their research; desktop computers, connected games consoles, smartphones, laptops and tablets. Personalized websites are particularly popular, with 55% of shoppers saying that it is easier to find interesting products on websites that are personalized. 84% of buyers admit to checking for both positive and negative reviews on social media and review sites. Some people will still visit real-world stores to eyeball the items they are thinking of buying and these stores are in no danger of mass closure as long as they use technology to adapt.
The retail environment has changed so drastically in the last couple of years – many customers have come to expect delivery within two to three days, and in some cases the very same day. In the eyes of customers, speed matters.
In order for sellers to meet these lofty expectations, they need to leverage order fulfillment tools that will help them quickly and accurately pick, pack and ship goods. For retailers, these tools allow them to operate more efficiently, processing orders quickly and getting more done per day. For customers, it often translates into improved order turnaround time – when retailers get the package out the door quicker, it also tends to get to shoppers’ doorstep faster as well. This leaves merchants asking the question, “how do I speed up order fulfillment?” Continue reading