Omni Channel Pain Point No. 4
Our pain point for February is one that we hear often from retailers, especially those selling on multiple channels: “I’m juggling inventory to avoid overselling a product.” The term ‘juggling’ is something you want to hear a clown say in reference to the bowling pins he’ll be tossing around at your son’s birthday party. ‘Juggling’ is definitely not something you want to hear from a retailer, specifically not from the person in charge of allocating inventory for a retail organization. Unfortunately, many retailers struggle to maintain cross-channel inventory levels. Continue reading
SalesWarp attended the National Retail Federation’s BIG Show last week in New York. There are big trade shows and then there are BIG TRADE SHOWS. NRF was definitely the latter. With thousands of retail professionals flooding the area around the Javits Center and two full floors devoted to the EXPO hall, NRF was the biggest trade show SalesWarp has attended so far, and a major event for the retail industry as a whole. We came prepared to hand out our signature “OmniChannel Pain Relief” bottles of M&M’s and talk to retailers about speeding up order fulfillment. We had the opportunity to show off SalesWarp’s mobile warehouse features with our interactive warehouse shelf, tablet, and barcode scanner demonstration. Continue reading
When retailers think about omnichannel order fulfillment, the complexities of all the different order, delivery, and return options may come to mind. With retailers molding their business to better serve customers whenever and wherever, it has never been more important that retailers have deployed order management software to facilitate turnaround time and better utilize all available resources. Continue reading
Unless you’ve been hiding in a cave this past year (or a crevice with James Franco in 127 Hours – a great movie by the way if you haven’t see it), you have definitely seen how retailers are continuously striving to deliver that omnichannel experience customers expect.
With the rapid improvement of eCommerce platforms, channel management software and order management systems to name a few, retailers have been able to accomplish this across their online channels, but in many instances, are still failing to incorporate the POS system, or in-store experience. This means that they have not yet achieved a true 360 degree view of their customers or their overall retail operations. Continue reading
In three weeks I will hop on a train in Baltimore, bound for New York and the National Retail Federation’s annual Expo & Convention. Nicknamed ‘Retail’s BIG Show,’ this is definitely one of the biggest and most influential gatherings in retail, known for hi-tech demonstrations and a bird’s eye view of where the industry is going in the next year and beyond. This will be SalesWarp’s first year on the BIG expo floor and considering how quickly retail technology is advancing, I’m pretty excited to see what’s in store.
The author vs. an Amazon robot invasion
Omni Channel Pain Point No. 3
Omnichannel retailing…we’ve heard this term over and over this past year and it really comes down to one core deliverable…a seamless customer experience. But how do you begin to deliver this in an industry that has been turned upside down by technology, processes and, above all, by how the customer is shopping…how they want, when they want, and on what channels they prefer? How do retailers, especially those with both physical brick and mortar locations and online channels deliver this seamless “omnichannel” experience across locations, systems, departments and the supply chain? Below are some areas retailers can look to improve on in order to begin to deliver a seamless customer experience. Continue reading
Omni Channel Pain Point No. 2
Over the past year, product information management has become a common pain of retailers expanding to new sales channels. And not just B2C channels; B2B product management is one of the most complex areas to handle since retailers can be distributing to a wide variety of other retailers, using a number of back-end systems. As merchants rise to the challenge of selling products across more sales channels, they are starting to ask themselves, “how do I keep product data current across many channels?” Continue reading
A recent podcast with Retail Solutions Online and Jeff Hedges, President of material handling at OPEX Corporation, provided insight into the hidden costs of automation in the warehouse.
Omni Channel Pain Point No. 1
Over the past few months the SalesWarp team has been collecting pain points from retailers we speak to on a daily basis. Not just any pain points, but specifically pains they experience managing an online business, more specifically around delivering an omni channel experience. As retailers rise to the challenge of offering a seamless customer experience across sales channels, pain points inevitably arise. So to help you alleviate, and hopefully even avoid some of these altogether, we will be tackling these pain points in this new blog post series. Continue reading
Recently, I was in Target shopping for a comforter. As I was buying two of them (one for each kid), I found that there was only one on the shelf in the size I needed. Before I could even look for an alternative or search my smartphone, a sales person came around the corner to ask if I needed help. I told him the situation and within seconds he had located 2 of these comforters at one of their other stores on his hand-held scanner. It so happens that that store is just as close to my house as this one is. He even offered to call the store to put one on hold for me. Continue reading