SalesWarp’s centralized Customer Management Software tools make omnichannel Customer Care simple. Get consistent, reliable customer service that creates loyal customers and repeat business.
360-Degree View
customer across sales
channels, including physical
stores.
Returns & Exchanges
returns and exchanges
across channels on a single
platform.
Customer Service Portal
customer service portal and
create customer service
tickets.
Custom Communication
including automated order
updates, quotes, and
more.
Provide a superior customer experience that is consistent across sales channels!
- Consolidate customer service requests from multiple channels
- Easy in-store returns for items bought online
- Access and export customer data
- Create unlimited custom email templates
360-Degree Customer View
- Consolidate orders from different sales channels and attribute them to the same record
- Maintain multiple ship-to addresses
- See all orders, tickets, and returns from one dashboard
- View lifetime customer value, with 30 and 60-day snapshots
- Custom integration with POS systems for the ability to track customers across channels
Customer Service Portal
- Access detailed order information, including order history, order status, and shipment
- Easy return and exchange processes with the ability to cancel or modify orderr
- Import customer database with CSV or Excel file
- Create new orders or duplicate past orders
- Add custom attributes to customer records
- Add Customer Service tickets to orders – for internal or external use
Shipment Confirmation
- Automated confirmation emails for new orders and shipment tracking
- Create unlimited custom email templates
- Send any email template to a single customer or to a filtered list of customers
- Segment customers into pricing groups for orders created in SalesWarp
- Create and send quotes then easily convert quotes into orders