Serving customers in the post-purchase stage
Many retailers like to think of the purchase as the final step of the sales process, but for many, it is but one single phase.
Tag: Order Management
What the rise of B2B online sales means for eCommerce operations
With millennials not only accounting for greater portions of the workplace but also increasingly accepting more responsibilities and prominent job titles, business-to-business organizations are making more online purchases.
Amazon Kiva robots bolster order fulfillment
Effective order fulfillment has always been the cornerstone of successful eCommerce operations.
Ironing out the shipping process
One survey from Shopper Approved polled more than 25,000 customers, asking why they purchased items online instead of in-store.