Author: David Potts

Selecting A New eCommerce Platform: The RFP Process

Industry Insight

GUEST POST BY NIGEL STEVENS, SEO & CONTENT MARKETING, BIGCOMMERCE Deciding that it’s time to choose a new ecommerce platform is no small undertaking. This is your business we’re talking about here, and the platform it’s built on has a significant impact on not just your day-to-day activities, but your overall well-being. If you’re thinking […]

Leveraging Technology to Enhance Customer Service

Industry Insight

Successful retailers know that quality customer service is a necessity. They value the truth of this quote from Steve Jobs: “You’ve got to start with the customer experience and work backward toward the technology – not the other way around.” These retailers understand the importance of easily verifying – and restocking – inventory with few […]

Preparing to Shop for a New Order Management System

Order Management

Ready to jump on the omnichannel bandwagon? It’s not too late to join! Omnichannel is all about providing your customers with a seamless brand experience – regardless of channel. Retailers have a lot on their plates, including order, inventory, and shipping management. The work load explodes once a retailer begins to sell on multiple channels. […]