How is your customer service/tech support operated? What is your turn around time for handling an issue? What is the protocol for emergencies?

SalesWarp has a ticketing system for bugs, issues, and questions. If an issue arises all you have to do is submit a ticket and your SalesWarp Client Engagement Manger (CEM), who is dedicated to your account, will respond within 24 hours. For critical errors you will have full contact information of your CEM. Standard support hours for non-critical issues are typically normal business hours, 5 days a week. 9am – 5pm EST.