Author: David Potts

Returns Management for Omnichannel Retailers

After a record-breaking holiday season – consumers spent more than $12.8 billion on online sales – retailers are still in holiday mode that doesn’t end until early March, when holiday returns finally end. A drawn-out returns process can poison the customer experience and the bottom line. Putting returns back on the shelf promptly is a […]

The 3 Pillars of E-commerce Success

Industry Insight

GUEST POST BY ROBERT RAND, CTO RAND MARKETING In the early days of E-commerce, many merchants found that just by being among the first businesses to sell online, they could enjoy great long-term success. As the years have passed, and as the volume of digital storefronts continues to rise, it’s become increasingly important to have […]

Order Management 101

Order Management

An advanced order management system is now the new retail imperative. But what exactly is an order management system? An order management system is primarily designed to enable a business to execute orders they receive in an efficient and cost-effective way. It becomes the backbone of your multi-channel retail operation and the driving force that […]

10 Common Mistakes Retailers Make When Going Omnichannel

GUEST POST FROM OUR PARTNER, BIGCOMMERCE Click, click, click: that’s the sound of another successful purchase. From a consumer’s point of view, we are in the golden age of retail. With just the click of a few buttons, shoppers have infinite possibilities on what they can ship directly to their door, meaning more freedom—and motivation—than […]