Should Retailers Embrace ‘Keep It’ Return Policies?

Customer Management, Industry Insight March 14, 2024

Returns have long been a headache for retailers, but a new approach is gaining traction – the ‘Keep It’ return policy. Unlike traditional policies, ‘Keep It’ allows customers to keep the item and receive a refund or credit. ‘Keep It’ policies prioritize customer convenience, especially for low-cost items, with 27% of surveyed retailers deeming products […]

8 Powerful Seasonal Promotion Strategies

Customer Management, Industry Insight March 08, 2024

As the seasons change, so do the opportunities for your brand to shine. Explore 8 powerful seasonal promotions to achieve just that. From creating product guides to offering free gifts and referral rewards, we delve into various techniques that will not only boost your customer base but also elevate your brand’s visibility.  Create a Product […]

How to Convert Amazon Shoppers into Repeat Customers

Customer Management May 01, 2015

Every retailer understands how valuable marketplaces such as Amazon and eBay are to their success.