Successful retailers know that quality customer service is a necessity. They value the truth of this quote from Steve Jobs: “You’ve got to start with the customer experience and work backward toward the technology – not the other way around.” These retailers understand the importance of easily verifying – and restocking – inventory with few […]
GUEST POST BY RYAN GILMORE, MARKETING MANAGER – ZOEY We’ve just started a new year and I’m willing to bet you have some pretty big resolutions related to your business. Q1 is a great time to evaluate strategies for improving operational efficiency, reducing your operating costs and growing your sales. It depends on how your […]
After a record-breaking holiday season – consumers spent more than $12.8 billion on online sales – retailers are still in holiday mode that doesn’t end until early March, when holiday returns finally end. A drawn-out returns process can poison the customer experience and the bottom line. Putting returns back on the shelf promptly is a […]
GUEST POST BY ROBERT RAND, CTO RAND MARKETING In the early days of E-commerce, many merchants found that just by being among the first businesses to sell online, they could enjoy great long-term success. As the years have passed, and as the volume of digital storefronts continues to rise, it’s become increasingly important to have […]
